Kym Krey is a master at developing the mindset of leaders and teams in service and retail industries. Passionate about growing high performance teams, she’ll help you build strong healthy cultures, live and breathe service excellence and bring the best out of your people.


Kym has been a presenter and educator for over 20 years and is completely alive when in front of her audience. An award winning speaker, she is comfortable in all scenarios from 12 to 500+, is highly adaptable and will deliver your outcomes with style, humour and polish. A vibrant presenter with an infectious style that really gets the message across whether in small groups or keynote format

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She’ll guide you seamlessly through all areas of service/retail operations from maximising profitability, service excellence, efficient systemisation, marketing for growth and building strong, healthy team cultures.

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Sometimes you just get ‘stuck’ and can’t see the way through a recurring problem or maybe things are ‘comfortable’ but you’re just not getting growth. Need to break through some barriers? You’ve come to the right place. In a 60-90 minute Power Session Kym will work with you to identify the underlying cause of your situation and help you plan the most effective solution.

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Thoughts, Musings, Hints & Tips

We’re Almost Booked Out, So Why Aren’t We Achieving Target?

Are your staff constantly busy yet still not making budget? Is there no room in your appointment book but no money in the bank to pay your bills? Are you ...
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Contracting: ensuring your new employee’s success.

We’ve all been there. Interviewed a new candidate who seemed perfect for the job and couldn’t wait to get them ‘hired’ and on the team, so we offered the role, ...
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Why you must invest in future leaders

You have an enthusiastic employee who is a consistent performer, a reliable team member and great role model for other staff and you’ve decided it’s time to promote them to ...
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The Power of Gratitude

When was the last time you said ‘Thank You’ to you team? Do you make a point of saying Thank You to each team member for something every day or do ...
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