 |
“Kym is a vibrant and dynamic speaker with a knack for making the complicated sound simple. You’ll laugh, you’ll learn and you’ll want to take ACTION!” |
|
| |
| A selection of Kym’s speaking topics’ |
| |
|
| |
| |
| STEPPING UP |
 |
Learning to become a great leader, manage your team & get results
A great program for new managers, 2IC’s and those wanting to get better results |
- What is my role and what will be expected of me?
- What am I responsible and accountable for?
- Finding the balance between people and money
- What ignites & inspires my team to perform?
- Common management mistakes- What turns them off?
- Getting real results- achieving success in all areas
- 10 top tips for smooth transition into the role:
- How can I be their manager when I used to be their friend?
- Managing behaviour, dealing with problems
|
 |
|
| Back to Top |
| Money Mastery |
|
What got you here, won’t get you there! Why technical skills don’t guarantee financial success.
Essential business education for any business owner or manager |
- The importance of business skills
- What are the numbers telling me about my business?
- Turnover Vs profitability-
- managing expenses skilfully
- Turbocharge! Small steps to BIG increases in turnover!
- Budgeting & saving
- Never be caught out by an unexpected bill again!
- Simple planning & goal setting
|
| Back to Top |
| Effective Marketing |
|
| The ‘what’, ‘why’ & ‘how’ of marketing your salon effectively |
- What is marketing, advertising & branding?
- What is my message? What should I promote?
- Getting the message right
- Who is my deal client & where do I find more of them?
- What is their ‘pain’? What do they need from me?
- The marketing lifecycle- marketing for every stage of business
- Setting your marketing budget: how much should I spend?
- Creating your marketing plan
- Internal & External marketing
- Involving your team to make it work
- Tracking results- making every dollar count
|
 |
|
| Back to Top |
| Growing your superstar team |
|
| So much of your success depends on how you managers others. Learn how to create a happy and high performing workplace! |
- Finding the right staff: knowing who you want
- The importance of induction
- What should I expect from them?
- What do they want & need from me?
- Start clean: Establishing the ‘rules of the game’
- Stay clean: Dealing with ‘naughty’ behaviour, bad attitudes or poor performance
- How do I get/keep them motivated?
- What lights them up, what shuts them down
- Rewards, recognition and enthusiastic employees
- Goals & targets: How do I talk about targets in a positive way?
- Critical conversations: I couldn’t say that!
- Delegating effectively
- Induction, Appraisals & Team Meetings
|
| Back to Top |
| Systems & Client service |
|
| The ‘nuts and bolts’ of managing an efficient salon business |
- What IS great client service
- he value of Feedback
- ‘Polish’’, politeness & professionalism
- Telephone ‘poetry’!
- Building the relationship: they wouldn’t trust anyone else!
- Staying in touch: how, why & how often
- Stock systems
- Target systems o Staff systems
|
 |
|
| Back to Top |
| Finding the balance |
|
| Your business is profitable but you don’t have a life! Getting your business to rely less on you. |
- Getting grounded
- Knowing what’s important to you
- Priority YOU!
- Committing to what’s important
- Managing YOU not managing time!
- Developing leaders around you
- Mentoring; guidance; accountability
- Delegating effectively
|
| Back to Top |
| Getting your head straight! |
|
| An inspiring, compact session showing how your mindset & approach affect your results. |
- Who do I want to be as a leader?
- Be, Do, Have- becoming inspirational (and effective!)
- Being who I need to be to get the results I want
- Getting clear on values, expectations
- Setting boundaries with mutual respect
- Creating the vision- leading so others will WANT to follow
|
 |
|
| Back to Top |
| Profitable service |
|
Turning great service into great RESULTS!
A great session to help staff overcome their fear of selling. |
- Anticipating client’s needs & delivering in a unique, fun & attention-grabbing way
- The art of education (and why you NEVER need to ‘sell’)
-
Knowing what to look for (problems)
- Asking great questions (to uncover needs & wants)
- Giving great solutions & advice
- Make it happen!
- ‘It ain’t about the money!”
|
|
|
| Back to Top |
| The 5 stages of Business Growth |
|
Stop the leaks!
- Why you’re working harder and still struggling to pay expenses
- Where you’re probably losing money
- Gaining control of your costs & minimizing waste for maximum profit
What do I measure?
- The areas which have most impact on turnover and how to turbo-charge them!
- Tracking & measuring –e-v-e-r-y-t-h-i-n-g!
- The actions and behaviours that affect your results
Time to grow
- Your salon is profitable & running smoothly; now let’s grow!
- How do I attract more good clients? Where do I find them?
- Simple, effective marketing strategies to drive your expansion
- Getting clear on your unique market position & getting that message across
Building leaders around you
- Keeping the momentum going when you’re not there
- Taking the pressure and workload off your shoulders
- Find your good people, grow them in your values & delegate responsibilities.
DOMINATE!
- Now, let’s have some fun with your business!
- Create a lifestyle, not a burden. Get your priorities right
- Dominate your area & step into the spotlight; leave competitors for dust!
|
 |
|
| Back to Top |
| |
