Kym Archive

We’re Almost Booked Out, So Why Aren’t We Achieving Target?

Are your staff constantly busy yet still not making budget? Is there no room in your appointment book but no money in the bank to pay your bills? Are you working harder than ever and completely frustrated at never having enough money? The answer may lie in your pricing. Most salon owners set their prices …

Contracting: ensuring your new employee’s success.

We’ve all been there. Interviewed a new candidate who seemed perfect for the job and couldn’t wait to get them ‘hired’ and on the team, so we offered the role, sent the paperwork and arranged the start date. Then left them to get on with it. Fast-forward 6-9 months or so and things don’t seem …

Why you must invest in future leaders

You have an enthusiastic employee who is a consistent performer, a reliable team member and great role model for other staff and you’ve decided it’s time to promote them to a management role. Fantastic! So, what do you need to do to prepare them for this role? Nothing I hear you say? They’ll be fine. …

The Power of Gratitude

When was the last time you said ‘Thank You’ to you team? Do you make a point of saying Thank You to each team member for something every day or do they need to practically break a world record to win your praise? No matter how old we are or how long we’ve been in …

Great Service IS Great Business!

You chose your industry because you love what you do and enjoy taking great care of people, but there’s also a pressing need to be aware of financials and KPI’s, ensuring you meet expected targets. For many, this creates conflict. There’s a belief that achieving great financial results can mean ‘selling out’ or ‘pushing product’ …

How Do I Make Them STAY?

What do you think attracts potential employees to a new role? Yep, you’re right. Research shows that at this early stage it is mostly salary and benefits, BUT that’s definitely not what keeps them there. The secrets to retaining great people are a positive work environment, opportunities to grow, involvement/included in decision-making and feeling that …

The Missing Link: to exceptional results.

What you get reflects what you give Frustrated that you’re not hitting your KPI’s? You’ve been teaching staff how to UPSELL every week for years but most just aren’t doing what you want? Ever thought about why? One of my favourite quotes is: “Profit is the applause you get from taking great care of customers …

She just doesn’t perform- what can I do?

“I am struggling with a very average performer who just don’t seem to improve. She’s not doing anything really bad and I don’t get complaints from clients but I don’t get compliments or rebookings either. Her performance is mediocre at best and she just doesn’t seem to win clients but there doesn’t seem to be …

Time for a REALITY CHECK!

Here’s a question asked by a coaching client recently which I think we can all relate to. (And the answer might give you a whole new perspective on your role with your staff!) “After each training, my staff put their learning into practice for a few days while it’s fresh in their mind, but the …

ARE YOU IN BUSINESS OR IN BUSY-NESS?

“I want to grow my business and make more money, but we’re almost at capacity and I can’t afford to employ anyone else. My staff seem busy; the appointment book looks full and sometimes we turn clients away, but I still struggle to pay my bills. There’s no cash left for a decent wage for …