Uncategorized Archive

We’re Almost Booked Out, So Why Aren’t We Achieving Target?

Are your staff constantly busy yet still not making budget? Is there no room in your appointment book but no money in the bank to pay your bills? Are you working harder than ever and completely frustrated at never having enough money? The answer may lie in your pricing. Most salon owners set their prices …

Great Service IS Great Business!

You chose your industry because you love what you do and enjoy taking great care of people, but there’s also a pressing need to be aware of financials and KPI’s, ensuring you meet expected targets. For many, this creates conflict. There’s a belief that achieving great financial results can mean ‘selling out’ or ‘pushing product’ …

The Missing Link: to exceptional results.

What you get reflects what you give Frustrated that you’re not hitting your KPI’s? You’ve been teaching staff how to UPSELL every week for years but most just aren’t doing what you want? Ever thought about why? One of my favourite quotes is: “Profit is the applause you get from taking great care of customers …