As Business Owners and Managers who need to get the best performance from our team, we’re always trying incentives and bonuses. But what do you do when you feel like you’ve tried everything, but nothing seems to work? No matter what you offer, it doesn’t seem to get them excited, or maybe results jump initially but then return right back to normal. 

Our reader, Stacey, asks the question: “Is it just staff these days, or is there something I can do to motivate my team to perform?” 

The truth is that this issue has very little to do with your incentives at all. This is all about team culture and core values.

In this video, we look at what you need to have in place to ensure that your team stay focused on the most important service actions, that they deliver exceptional service whether they’re incentive or not, and also why your current staff incentives may not be working and how to correct this.