Retail & Food Services
Let’s help you grow your pipeline of capable, emerging managers
How do I get my team to perform and deliver great results?
Retail is literally the frontline. It’s the ultimate customer-facing environment. Facing challenges like never before, it’s vital that your staff are aligned and engaged with your brand values, equipped with the skills and mindset they need to excel, and empowered to deliver truly memorable customer experiences to positively impact your results.
But do your Store Managers have the ability to drive this through their teams?
Most Store Managers/Frontline Leaders were promoted to management after being a high-performing, reliable employee, however now as a leader, the game completely changes!
It’s no longer about what they can achieve through their own actions anymore; they’re now assessed on the results they can achieve through others– which is an entirely different set of skills!
“The absolute growth in our managers has been superb!
Thank you for what you have done for us.”
Michael Bulley
Donut King
Typically, new and emerging leaders are left to fend for themselves under the pressure of performance expectations and store targets, beginning their new management role not knowing exactly what to do.
The result? Enormous stress on the new leader, often lacklustre performance results, increased staff turnover and sadly, almost 1/3 end up leaving the company with their self-esteem in tatters. Forbes research indicates that 60% of new managers fail within the first 2 years. Devastating for them and damaging for your brand.
As a growing organisation within the retail or fast food service industries, you need a healthy pipeline of emerging leaders within your organisation, ready to step up when that new store opens or a position becomes available.
Are you equipping your team with the skills and tools they need to thrive?
Are you investing in them with the skills and tools they need to succeed? Today’s High-Performing Organisations must master 3 essential pillars of their business:
- Team & Culture
- Leadership & Mentoring
- Customer Experience
Of these, leadership and mentoring is often the most overlooked. Your frontline leaders have an enormous influence on your organisation’s culture, employee engagement and retention and your customer experience, directly impacting your results.
Let’s support them in this critical transition and set them up for a successful management career within your organisation with a Growing Leaders leadership program.
